Frequently Asked Questions
Everything you need to know about your Pott'd US experience.
How long does shipping take within the US?
Standard shipping typically takes 3-5 business days. We also offer express shipping options at checkout if you need your items sooner.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start the process.
How do I know which size to order?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are your materials sustainably sourced?
Yes, we pride ourselves on using high-quality, ethically sourced fabrics. We prioritize organic cotton and recycled materials across our entire collection.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, Google Pay, and Shop Pay installments.
Can I change or cancel my order after it's been placed?
We process orders quickly, but if you contact our support team within 1 hour of placement, we will do our best to accommodate changes or cancellations.